Patient Care Coordination Specialist (Advanced MSA)

U.S. Department of Veterans Affairs; Fort Wayne (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to support Patient Aligned Care Team (PACT) in a specialty care or care-in-the-community setting. The role emphasizes administrative patient support, scheduling, and care coordination across clinics.

Qualified applicants have a high school diploma or equivalent and experience in clerical, office, or customer service work. This is an onsite position requiring proficient English and the ability to work with diverse

Qualifications

• To qualify, must have clerical, office or customer service experience indicating ability to perform MSA duties.
• High school diploma or GED or equivalent education is required.
• English language proficiency in speaking and writing per VA requirements.

Responsibilities

• Provide specialized administrative patient support within a Patient Aligned Care Team (PACT) model.
• Coordinate schedules, clinic flow and patient access to care across multiple clinics or care settings.
• Enter information into electronic records and communicate with veterans and care teams.
• Assist with communications during inpatient to outpatient transitions and with non-VA facilities as needed.
• Support team huddles, track follow-ups, and help resolve patient concerns.

Skills

Clerical experience

Customer service

Administrative support

English proficiency

Education

High school diploma / GED

Job description

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to support Patient Aligned Care Team (PACT) in a specialty care or care-in-the-community setting. The role emphasizes administrative patient support, scheduling, and care coordination across clinics.

Qualified applicants have a high school diploma or equivalent and experience in clerical, office, or customer service work. This is an onsite position requiring proficient English and the ability to work with diverse