Advanced Medical Support Assistant — Care Coordination Expert

U.S. Department of Veterans Affairs; Topeka (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) at the U.S. Department of Veterans Affairs provides specialized administrative patient support within an interdisciplinary care delivery model for veterans utilizing Community Care Network providers.

The role reports to the VA Community Care Supervisory MSA and requires managing clinic access, scheduling, and care coordination across multiple clinics and community resources. Strong knowledge of VA processes is preferred.

Qualifications

• United States citizenship is required.
• High school diploma or GED or equivalent.
• Proficiency in spoken and written English.
• Preferred VA scheduling experience within Community Care is noted for advancement.
• No mandatory experience required for entry at GS-6 eligibility.

Responsibilities

• Recommends changes to clinic procedures based on guidelines.
• Utilizes advanced patient systems to support multiple clinics.
• Coordinates with care team to monitor clinic schedules and utilization.
• Maintains clear communication with patient care teams and VA centers.
• Processes patient secure messaging and coordinates with the care team.
• Supports team with planning, prioritization and documentation in EHRs.

Skills

Collaboration across disciplines

Prioritization & planning

Effective communication

Healthcare process knowledge

Policy knowledge

Medical terminology

EHR familiarity

Scheduling experience

VA Community Care knowledge

Education

High school diploma or GED

Tools

MyHealthPortal/MyHealthyVet

Electronic health records (EHR) systems

Electronic scheduling software

Job description

The Advanced Medical Support Assistant (AMSA) at the U.S. Department of Veterans Affairs provides specialized administrative patient support within an interdisciplinary care delivery model for veterans utilizing Community Care Network providers.

The role reports to the VA Community Care Supervisory MSA and requires managing clinic access, scheduling, and care coordination across multiple clinics and community resources. Strong knowledge of VA processes is preferred.