Senior Medical Scheduling & Care Access Specialist

US-Department-of-Veterans-Affair; Shorewood Hills (WI); On-site; USD 42,000 - 58,000; Full time

Job summary

US Department of Veterans Affairs in Wisconsin is seeking a GS-06 Medical Support Assistant to perform specialized administrative work across clinics and care settings. The role emphasizes coordinating patient appointments, maintaining accurate demographics and insurance data, and collaborating with clinicians to ensure timely access to care.

Candidates should meet the basic education requirements and English proficiency, with no mandatory prior experience.

Qualifications

• High school diploma, GED, or proficiency certificate from a State or territorial Board or Department of Education.
• Proficiency in English (spoken and written).
• No experience required; instructions indicate flexibility for substitution with education when applicable.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults.
• Enter no-show information and monitor appointments from multiple electronic sources.
• Participate in huddles with clinic staff to determine daily needs of the clinic.
• Verify and update demographics and insurance information at patient check-in.
• Coordinate care by communicating with medical clinicians to meet patient needs.
• Prioritize tasks and ensure compliance with processes, policies, and regulations.

Skills

Collaboration

Communication

Prioritization

Data reporting

Education

High school diploma or GED

Job description

US Department of Veterans Affairs in Wisconsin is seeking a GS-06 Medical Support Assistant to perform specialized administrative work across clinics and care settings. The role emphasizes coordinating patient appointments, maintaining accurate demographics and insurance data, and collaborating with clinicians to ensure timely access to care.

Candidates should meet the basic education requirements and English proficiency, with no mandatory prior experience.