Medical Scheduling & Support Specialist

US-Department-of-Veterans-Affair; Wilkes-Barre (Luzerne County); On-site; USD 31,000 - 42,000; Full time

Job summary

US Department of Veterans Affairs in Wilkes-Barre, PA seeks a Medical Support Assistant, GS-5, to provide clerical and patient support in a VA medical facility. Duties include scheduling and coordinating appointments, collecting and updating patient information, and assisting with prescription and insurance processes under VA guidelines.

Federal benefits apply, and the position may be filled from a nationwide pool for up to 90 days after closing.

Qualifications

• Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical/patient information
• Advanced knowledge of medical terminology to understand diagnoses and procedures
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently on a wide variety of duties
• Ability to communicate effectively with internal and external customers
• Strong customer service skills to identify concerns and route appropriately

Skills

Computerized systems

Medical terminology

Appointment scheduling

Independent work

Communication

Customer service

Education

Education above high school

Two years of education above high school

Job description

US Department of Veterans Affairs in Wilkes-Barre, PA seeks a Medical Support Assistant, GS-5, to provide clerical and patient support in a VA medical facility. Duties include scheduling and coordinating appointments, collecting and updating patient information, and assisting with prescription and insurance processes under VA guidelines.

Federal benefits apply, and the position may be filled from a nationwide pool for up to 90 days after closing.