Senior Medical Receptionist & Front Desk Lead

CenterWell Senior Primary Care (By Humana); Atlanta (GA); On-site; USD 39,000 - 49,000; Full time

Job summary

CenterWell Senior Primary Care is seeking a Lead Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. This role involves leading the receptionist team, handling inquiries, and ensuring a smooth, welcoming patient experience.

Ideal candidates have at least 1 year of medical reception experience, strong customer service, and familiarity with EMR/CRM systems, plus MS Office proficiency.

Qualifications

• High School Diploma or GED.
• 1+ year medical reception experience.
• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Passion for patient-focused care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet patients and visitors professionally in person and by phone.
• Schedule and coordinate patient appointments.
• Maintain and update patient records in EMR/CRM systems.
• Collect copays and handle billing tasks.
• Answer inquiries and provide general information.
• Keep reception area tidy and stocked.
• Support center administration tasks as needed.
• Act as SME for receptionist team and train others.
• Address and resolve patient or staff issues.

Skills

Customer service

Phone etiquette

Multitasking

Organizational skills

Team player

MS Office

English proficiency

Spanish (preferred)

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

Job description

CenterWell Senior Primary Care is seeking a Lead Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. This role involves leading the receptionist team, handling inquiries, and ensuring a smooth, welcoming patient experience.

Ideal candidates have at least 1 year of medical reception experience, strong customer service, and familiarity with EMR/CRM systems, plus MS Office proficiency.