Patient Experience Front Desk Lead

Conviva Care Solutions; Atlanta (GA); Sur place; USD 39 000 - 49 000; Plein temps

Avantages offerts par ce poste

Bonus incentive plan

Competitive benefits package

Résumé du poste

CenterWell Senior Primary Care is seeking a Lead Receptionist to manage front desk operations in a physician practice. You will greet patients, schedule visits, handle inquiries, and maintain confidential records using EMR and CRM systems.

You will also support the medical team with administrative tasks and may lead the receptionist team. The role requires a positive attitude, excellent customer service, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1+ years of medical reception experience.
• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsabilités

• Greet patients and visitors professionally.
• Schedule appointments and coordinate with staff.
• Maintain patient records with confidentiality in EMR/CRM systems.
• Handle billing and copay collection at visits.
• Answer inquiries and provide general information.
• Keep reception area tidy and stocked.
• Provide administrative support and assist center admin tasks.
• Lead receptionist team as SME and train staff; may travel to support centers.
• Resolve patient or staff issues escalations.

Connaissances

Medical reception experience

MS Office (Word, Excel, Outlook,Access

EMR systems

Medical terminology

Customer service & phone etiquette

Multitasking in fast-paced environment

Attention to detail

Bilingual English/Spanish

Formation

High School Diploma or GED

Description du poste

CenterWell Senior Primary Care is seeking a Lead Receptionist to manage front desk operations in a physician practice. You will greet patients, schedule visits, handle inquiries, and maintain confidential records using EMR and CRM systems.

You will also support the medical team with administrative tasks and may lead the receptionist team. The role requires a positive attitude, excellent customer service, and the ability to multitask in a fast-paced environment.