Lead Front Desk & Patient Access Specialist

Humana, Inc.; United States; On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Disability insurance

Life insurance

Job summary

CenterWell Senior Primary Care is seeking a Lead Receptionist to manage front desk operations in a physician practice. You will greet patients, schedule appointments, maintain records in EMR/CRM, and support the medical team while leading the receptionist team.

The role requires 1+ years of medical reception experience, knowledge of medical terminology, and a patient-focused approach. Travel between centers may be required. 40 hours per week with benefits.

Qualifications

• High School Diploma or GED.

Responsibilities

• Greet patients and visitors professionally in person and by phone.
• Schedule patient visits and coordinate with medical staff to optimize calendars.
• Maintain and update patient records with confidentiality in EMR/CRM systems.
• Handle billing tasks including copays at time of visit.
• Answer inquiries and provide general information to patients.
• Lead receptionist team and provide SME guidance; may travel between centers.
• Address and resolve issues or complaints; manage daily priorities for administrative work.

Skills

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

Medical terminology

EMR familiarity

Value-based care

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

MS Office

Job description

CenterWell Senior Primary Care is seeking a Lead Receptionist to manage front desk operations in a physician practice. You will greet patients, schedule appointments, maintain records in EMR/CRM, and support the medical team while leading the receptionist team.

The role requires 1+ years of medical reception experience, knowledge of medical terminology, and a patient-focused approach. Travel between centers may be required. 40 hours per week with benefits.