Medical Front Office Associate – Scheduling & Patient Access

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Leadership development programs

Medical, dental, vision coverage

Well-being programs

Retirement match up to 5%

Four weeks paid parental leave

PTO and flexible leave options

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, and appointment scheduling. You will handle patient referrals under supervision across multiple managers and ensure accurate demographic and insurance information.

The role emphasizes professional patient interaction, adherence to policies, and efficient use of office technology.

Qualifications

• High School graduate or equivalent.
• Six months’ experience in a clerical office, or general business, and/or customer service setting

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Skills

Clerical experience

Customer service

Education

High School diploma

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, and appointment scheduling. You will handle patient referrals under supervision across multiple managers and ensure accurate demographic and insurance information.

The role emphasizes professional patient interaction, adherence to policies, and efficient use of office technology.