Patient Care Front Office Specialist

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 36,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations. You will help register patients, schedule appointments, handle telephone coverage, and process referrals under supervision of the Practice Operations team.

The role emphasizes courteous patient interactions, accurate data collection, and adherence to policies and regulatory standards while maintaining reliable attendance and efficient use of office resources.

Qualifications

• Six months of clerical office, general business, or customer service experience.
• Ability to schedule appointments and manage telephone coverage.
• Strong organizational and data entry skills.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate patient demographics and insurance information.
• Processes requests for medical records according to policies.
• Ensures compliance with Orlando Health policies and procedures.
• Demonstrates competency with office equipment and telephone etiquette.
• Contributes to patient satisfaction and maintains professional interactions.
• Maintains regular attendance and compliance with ADA/FMLA and local standards.
• Supports billing services as requested.

Skills

Customer service

Communication skills

Attention to detail

Education

High School diploma or equivalent

Job description

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations. You will help register patients, schedule appointments, handle telephone coverage, and process referrals under supervision of the Practice Operations team.

The role emphasizes courteous patient interactions, accurate data collection, and adherence to policies and regulatory standards while maintaining reliable attendance and efficient use of office resources.