Clinic Front Desk & Scheduling Specialist

Florida Medical Clinic; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Healthcare benefits

401(k) employer match

Paid parental leave

PTO

Flexible leave options

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Florida Medical Clinic in Tampa is seeking a Front Office Assistant to support ambulatory physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision by Practice Operations managers.

The role emphasizes professional interaction with patients, accurate demographics, and adherence to all policies and procedures.

Qualifications

• Six months of clerical office, general business, or customer service experience.
• High School graduate or equivalent.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference, including pre-certification when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records per policies.
• Adheres to Orlando Health/OHPE policies and value statements.
• Demonstrates competence with office equipment and answers telephone calls appropriately.
• Contributes to patient satisfaction and provides professional interactions with patients and families.
• Maintains regular attendance per policies (ADA, FMLA, etc.).
• Maintains compliance with all policies and procedures.

Skills

Clerical experience

Customer service experience

Education

High School graduate or equivalent

Job description

Florida Medical Clinic in Tampa is seeking a Front Office Assistant to support ambulatory physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision by Practice Operations managers.

The role emphasizes professional interaction with patients, accurate demographics, and adherence to all policies and procedures.