Patient Experience Front Office Specialist

Orlando Health, Inc.; Wesley Chapel (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Wesley Chapel, FL. The role involves patient registration, appointment scheduling, and referrals under supervision of Practice Operations leadership.

The position emphasizes accurate data collection, patient communication, and adherence to policies while delivering a professional, welcoming experience for patients and families.

Formación

• High School graduate or equivalent required.
• Minimum 6 months clerical office, general business, or customer service experience.
• Ability to obtain patient demographic and insurance information.

Responsabilidades

• Schedules patient appointments according to protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policy.
• Ensures compliance with Orlando Health policies and value statements.
• Handles telephone calls and assists patients professionally.
• Contributes to patient satisfaction and attendance reliability.
• Maintains compliance with policies and procedures.

Conocimientos

Customer service

Appointment scheduling

Telephone coverage

Office equipment

Educación

High School graduate or equivalent

Herramientas

Office equipment

Descripción del empleo

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Wesley Chapel, FL. The role involves patient registration, appointment scheduling, and referrals under supervision of Practice Operations leadership.

The position emphasizes accurate data collection, patient communication, and adherence to policies while delivering a professional, welcoming experience for patients and families.