Senior Medical Admin Secretary & Office Coordinator

UMass Memorial Health; Fitchburg (MA); On-site; USD 24,000 - 44,000; Full time

Benefits offered by this job

Signing bonus eligibility

Job summary

UMass Memorial Health seeks a detail‑oriented Secretary, Medical Admin Sr to provide advanced administrative support to physicians, APPs, and clinical staff. You will coordinate schedules, manage records, and act as liaison for clinical and administrative functions, ensuring confidentiality and professionalism.

Responsibilities include patient intake, insurance verification, chart maintenance, minutes and agendas for meetings, and on-site charge entry for billing.

Qualifications

• High School diploma or equivalent.
• Completion of a medical secretary, medical assistant, or related vocational training program.
• 2 years of experience in a medical office or healthcare setting.
• Proficiency in Microsoft Office Suite and EHR systems.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Familiarity with medical terminology, insurance authorization processes, and clinical workflows.

Responsibilities

• Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing.
• Registers patients, verifies insurance coverage and eligibility, and secures referrals.
• Assists with new patient intake, including collecting demographic and insurance information.
• Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
• Answers and screens calls, responds to inquiries, routes messages to caregivers.
• Greets visitors and patients, provides information on procedures and policies, ensures professionalism.
• Prepares, updates, and maintains patient charts and other documentation per HIPAA regulations.
• Mails travel arrangements for conferences, meetings, and other events.
• May coordinate residency, fellowship, clerkship, or educational programs as assigned.
• Collects patient copayments, processes payments, and maintains daily deposit records.
• Performs on-site charge entry for submission to billing.

Skills

Organizational skills

Communication

Customer service

Education

High School diploma or equivalent

Medical secretary/medical assistant training

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

UMass Memorial Health seeks a detail‑oriented Secretary, Medical Admin Sr to provide advanced administrative support to physicians, APPs, and clinical staff. You will coordinate schedules, manage records, and act as liaison for clinical and administrative functions, ensuring confidentiality and professionalism.

Responsibilities include patient intake, insurance verification, chart maintenance, minutes and agendas for meetings, and on-site charge entry for billing.