Senior Medical Admin Secretary — Fast-Paced Health Office

UMass Memorial Medical Group; Worcester (MA); On-site; USD 24,000 - 44,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Medical Group is seeking a Secretary, Medical Admin Sr to provide advanced administrative support to physicians, AP providers, and clinical staff. You will manage scheduling, patient intake, and records while upholding confidentiality and high service standards.

The role focuses on coordinating office operations, mentoring staff, and ensuring efficient workflow in a busy medical office. A high school diploma and medical office experience are required, with preferred vocational

Qualifications

• High School diploma or equivalent.
• Completion of a medical secretary, medical assistant, or related vocational training program.
• 2 years of experience in a medical office or healthcare setting.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Patient Scheduling, Registration, and Coordination- Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
• Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
• Assists with new patient intake, including collecting demographic and insurance information.
• Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
• Communication and Customer Service- Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
• Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
• Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
• Escorts patients to examination rooms and chaperones examinations as required.
• Documentation, Transcription, and Correspondence- Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
• Proofreads and edits materials for grammar, spelling, format, and style.
• Composes or prepares standard letters and forms for review.
• Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
• Meeting, Program, and Faculty Support- Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes.
• Makes travel arrangements for conferences, meetings, and other events.
• May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned.
• Billing and Financial Processing- Collects patient copayments, processes payments, and maintains records for daily deposits.
• Performs on-site charge entry for submission to billing.

Skills

Microsoft Office

EHR systems

Communication

Customer service

Confidentiality

Education

High School diploma

Medical secretary program

Job description

UMass Memorial Medical Group is seeking a Secretary, Medical Admin Sr to provide advanced administrative support to physicians, AP providers, and clinical staff. You will manage scheduling, patient intake, and records while upholding confidentiality and high service standards.

The role focuses on coordinating office operations, mentoring staff, and ensuring efficient workflow in a busy medical office. A high school diploma and medical office experience are required, with preferred vocational