Senior Media TAM: AWS Video Workflows

Amazon Web Services (AWS); Seattle (WA); On-site; USD 154,000 - 208,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Senior Media Specialist TAM to own long-term production health for customer workflows. You will coordinate with TAMs, Solutions Architects, and Product teams to capture requirements and drive multi-product releases.

You will mentor junior TAMs and engineers while defining team metrics and processes to ensure high-quality service delivery across the media ecosystem.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience with AWS services or other cloud offerings
• 3+ years of cloud architecture and solution implementation experience, or degree in advanced technology
• 3+ years of solving problems with technology in the Media & Entertainment Industry experience
• 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
• 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business

Responsibilities

• Complete the onboarding and off-boarding requirements of assigned key customers.
• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned.
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
• Interface with customer project managers and technical owners to understand requirements and deliver product releases.
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
• Work with Engineering managers to ensure delivery of product features to meet customer requirements.
• Advocate, specify, and own the availability of customer test environments either at AWS or customer locations.
• Verify implemented product features and test multi-product customer project workflows.
• Communicate with customers and internally across, up, and down customer organizations.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team level metrics and processes.

Skills

Communication skills

Cloud architecture

Customer-facing

Education

Bachelor's degree in CS/engineering/math

Advanced tech degree or equivalent experience

Tools

AWS services

Job description

Amazon Web Services, Inc. is seeking a Senior Media Specialist TAM to own long-term production health for customer workflows. You will coordinate with TAMs, Solutions Architects, and Product teams to capture requirements and drive multi-product releases.

You will mentor junior TAMs and engineers while defining team metrics and processes to ensure high-quality service delivery across the media ecosystem.