Senior Media Specialist TAM | Flexible Hours & Impact

Amazon Inc.; Sunnyvale (CA); On-site; USD 177,000 - 239,000; Full time

Benefits offered by this job

RSU program

Health benefits

Job summary

Amazon AWS is seeking a Senior Media Specialist TAM to own long-term health of deployed media solutions. You will coordinate with TAMs, SAs, and engineering to translate customer requirements into product releases and scalable operations.

Role emphasizes onboarding, dashboards, feature scoping, and cross-functional collaboration across AWS Elemental products and Solutions Architects. Travel to customer sites or AWS offices may be required, with a focus on production readiness.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills
• Experience with AWS services or other cloud offerings
• 3+ years of cloud architecture and solution implementation experience, or degree in advanced technology
• 3+ years of solving problems with technology in the Media & Entertainment Industry experience
• 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
• 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
• Experience in internal enterprise or external customer-facing environment as a technical lead
• 4+ years of software development experience
• Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
• Adaptive bitrate video streaming and delivery technologies
• Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment

Responsibilities

• Complete the onboarding and off-boarding requirements of assigned key customers.
• Own customer health dashboards for media workflows working closely with the AWS TAMs and Technical Project Manager where assigned.
• Define detailed customer project requirements and scope feature tickets with AWS Elemental products and Solutions Architects.
• Interface with customer project managers and technical owners to understand requirements and deliver product releases.
• Collaborate with Product Managers to prioritize customer requirements advocating for the customer.
• Work with Engineering managers to ensure delivery of product features to meet customer requirements.
• Advocate specify and own the availability of customer test environments either at AWS or customer locations.
• Verify implemented product features and test multi-product customer project workflows.
• Communicate with customers and internally across up and down customer organizations.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team level metrics and processes.
• Note: This role requires the ability to work out of an AWS office in Seattle WA Portland OR or Sunnyvale CA.

Skills

Cloud architecture experience

Software development

Video processing

AWS or cloud services

Technical leadership

Communication skills

Customer-facing experience

On-call / 24x7 operations

Education

Bachelor's degree in CS/Engineering/Math or equivalent

Tools

None

Job description

Amazon AWS is seeking a Senior Media Specialist TAM to own long-term health of deployed media solutions. You will coordinate with TAMs, SAs, and engineering to translate customer requirements into product releases and scalable operations.

Role emphasizes onboarding, dashboards, feature scoping, and cross-functional collaboration across AWS Elemental products and Solutions Architects. Travel to customer sites or AWS offices may be required, with a focus on production readiness.