Senior Media Solutions TAM — Video & Cloud Ops Leader

Amazon Inc.

Pennsylvania

On-site

USD 154,000 - 208,000

Full time

11 days ago

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Job summary

Amazon.com, Inc. is seeking a Senior Media Specialist TAM to deploy and support video workflows across AWS Elemental products and CloudFront. You will own onboarding, customer health dashboards, and collaborate with SAs and Engineers to meet customer requirements across 24x7 environments.

This role requires working from an AWS office in Herndon, VA; Pittsburgh, PA; New York, NY; or Atlanta, GA and offers comprehensive benefits including health insurance, 401(k) matching, and parental leave.

Qualifications

5+ years of design/implementation/operations/consulting with distributed applications experience.
5+ years of technical engineering experience.
4+ years technical project management, technical account management, or professional services consulting with customer-facing responsibilities.
2+ years working in a technical role within a software engineering-focused business.

Responsibilities

Own onboarding/off-boarding for key customers.
Maintain customer health dashboards for media workflows.
Define detailed customer project requirements with AWS Solutions Architects.
Interface with project managers to understand requirements and deliver releases.
Collaborate with Product Managers to prioritize customer requirements.