Senior Media TAM - Cloud Video Solutions Leader

Amazon Web Services (AWS); Portland (OR); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Senior Media Specialist TAM to own long-term customer success across media workflows and AWS Elemental products.

You will collaborate with AWS TAMs, Solutions Architects, and Product teams to translate requirements into released features and validated production environments. In this role you will drive customer success by owning project requirements, coordinating with engineering, and mentoring junior teammates while ensuring delivery of features meeting

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience with AWS services or other cloud offerings
• 3+ years of cloud architecture and solution implementation experience, or degree in advanced technology
• 3+ years of solving problems with technology in the Media & Entertainment Industry experience
• 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
• 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business

Responsibilities

• Complete the onboarding and off-boarding requirements of assigned key customers.
• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned.
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
• Interface with customer project managers and technical owners to understand requirements and deliver product releases.
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
• Work with Engineering managers to ensure delivery of product features to meet customer requirements.
• Advocate, specify, and own the availability of customer test environments either at AWS or customer locations.
• Verify implemented product features and test multi-product customer project workflows.
• Communicate with customers and internally across, up, and down customer organizations.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team level metrics and processes.

Skills

Cloud architecture

Technical communication

Customer-facing skills

Technical project management

Software development background

Education

Bachelor's degree in CS/Engineering/Math or equivalent

Enterprise customer-facing technical lead experience

Tools

AWS services

Cloud platforms

Job description

Amazon Web Services, Inc. is seeking a Senior Media Specialist TAM to own long-term customer success across media workflows and AWS Elemental products.

You will collaborate with AWS TAMs, Solutions Architects, and Product teams to translate requirements into released features and validated production environments. In this role you will drive customer success by owning project requirements, coordinating with engineering, and mentoring junior teammates while ensuring delivery of features meeting