Senior Media Solutions TAM - Cloud Video Workflows

Amazon Web Services (AWS); Sunnyvale (CA); On-site; USD 177,000 - 239,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Senior Media Specialist TAM to own onboarding, customer health dashboards, and cross‑product collaboration across AWS Elemental media products and CloudFront. You will translate customer needs into detailed requirements and guide multi‑team efforts from spec to production deployments.

You will partner with Solutions Architects, Product Managers, and Engineering managers to deliver features that meet customer goals, mentor junior TAMs and engineers, and help

Qualifications

• Bachelor's degree or equivalent with strong communication and customer-facing experience.
• Experience with AWS or other cloud services.
• 3+ years cloud architecture/solution implementation experience.
• 3+ years experience in Media & Entertainment tech.
• 4+ years technical PM/TAM/professional services with customer-facing responsibilities.
• 2+ years experience in a software engineering focused role.

Responsibilities

• Complete the onboarding and off-boarding requirements of assigned key customers.
• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned.
• Define detailed customer project requirements and scope feature tickets with AWS Solutions Architects.
• Interface with customer project managers and technical owners to understand requirements and deliver product releases.
• Collaborate with Product Managers to prioritize customer requirements and advocate for the customer.
• Work with Engineering managers to ensure delivery of product features to meet customer requirements.
• Advocate, specify, and own the availability of customer test environments.
• Verify implemented product features and test multi-product customer project workflows.
• Communicate with customers and internally across, up, and down customer organizations.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team level metrics and processes.

Skills

AWS cloud services

Cloud architecture

Media & Entertainment tech

Technical project management

Software engineering background

Customer-facing experience

Education

Bachelor's degree in CS/engineering/maths or equivalent

Job description

Amazon Web Services (AWS) seeks a Senior Media Specialist TAM to own onboarding, customer health dashboards, and cross‑product collaboration across AWS Elemental media products and CloudFront. You will translate customer needs into detailed requirements and guide multi‑team efforts from spec to production deployments.

You will partner with Solutions Architects, Product Managers, and Engineering managers to deliver features that meet customer goals, mentor junior TAMs and engineers, and help