Senior Media Solutions TAM - Cloud Video Workflows

Amazon Web Services (AWS); New York (NY); On-site; USD 169,000 - 229,000; Full time

Job summary

Amazon Web Services, Inc. seeks a Senior Media Specialist TAM to own long-term operational health of deployed media solutions across AWS Elemental products and CloudFront. You will collaborate with TAMs, Solutions Architects and customers to translate requirements into production-ready workflows.

Role involves onboarding/offboarding customers, maintaining health dashboards, and guiding feature delivery with product and engineering teams, ensuring reliable media processing and delivery.

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities.
• 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business.

Responsibilities

• Complete the onboarding and off-boarding requirements of assigned key customers.
• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned.
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
• Interface with customer project managers and technical owners to understand requirements and deliver product releases.
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
• Work with Engineering managers to ensure delivery of product features to meet customer requirements.
• Advocate, specify, and own the availability of customer test environments either at AWS or customer locations.
• Verify implemented product features and test multi-product customer project workflows.
• Communicate with customers and internally across, up, and down customer organizations.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team level metrics and processes.

Skills

Distributed applications

Technical engineering

Technical project management

Customer-facing responsibilities

Job description

Amazon Web Services, Inc. seeks a Senior Media Specialist TAM to own long-term operational health of deployed media solutions across AWS Elemental products and CloudFront. You will collaborate with TAMs, Solutions Architects and customers to translate requirements into production-ready workflows.

Role involves onboarding/offboarding customers, maintaining health dashboards, and guiding feature delivery with product and engineering teams, ensuring reliable media processing and delivery.