Senior Media Solutions TAM - Cloud Video Workflows

Amazon; Seattle (WA); On-site; USD 154,000 - 208,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. in Seattle is seeking a Senior Media Specialist TAM to own onboarding, customer health dashboards, and cross-product collaboration across AWS Elemental media products and CloudFront.

You will work with Media Specialist SA teams and AWS Solutions Architects to translate customer needs into production-ready experiences. The role emphasizes mentoring junior TAMs, defining team metrics, and partnering with Product and Engineering to deliver feature releases.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills
• Experience with AWS services or other cloud offerings
• 3+ years of cloud architecture and solution implementation experience, or degree in advanced technology
• 3+ years of solving problems with technology in the Media & Entertainment Industry experience
• 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
• 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business

Responsibilities

• Complete the onboarding and off-boarding requirements of assigned key customers
• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
• Interface with customer project managers and technical owners to understand requirements and deliver product releases
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer
• Work with Engineering managers to ensure delivery of product features to meet customer requirements
• Advocate, specify, and own the availability of customer test environments either at AWS or customer locations
• Verify implemented product features and test multi-product customer project workflows
• Communicate with customers and internally across, up, and down customer organizations
• Mentor junior Media Specialist TAMs and Engineers
• Define and implement team level metrics and processes

Skills

Cloud architecture

Solution implementation

Technical project management

Technical account management

Software engineering

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

AWS services

Video processing technologies

Job description

Amazon Web Services, Inc. in Seattle is seeking a Senior Media Specialist TAM to own onboarding, customer health dashboards, and cross-product collaboration across AWS Elemental media products and CloudFront.

You will work with Media Specialist SA teams and AWS Solutions Architects to translate customer needs into production-ready experiences. The role emphasizes mentoring junior TAMs, defining team metrics, and partnering with Product and Engineering to deliver feature releases.