Senior Martech Ops: Creative Automation for Retention

DoorDash, Inc.; Seattle (WA); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave (16 weeks)

Medical, dental, and vision benefits

Paid time off

Job summary

DoorDash’s MarTech Operations team seeks a Senior Associate in Martech Operations focused on Creative Automation to own the retention marketing end-to-end process and the platforms used to deliver campaigns. You bridge marketing needs with internal tools, define workflows, and surface friction for resolution.

You will coordinate platform rollouts, build adoption dashboards, document tooling, and partner with product and engineering to raise operational readiness and impact.

Qualifications

• 3+ years in marketing technology, product/operations, or similar
• Expertise with retention marketing platforms (Braze, Salesforce, CDPs)
• Ability to coordinate cross-functional projects and manage dependencies
• Comfort with data to track adoption; dashboards or SQL a plus
• Strong written and verbal communication, translating tech to marketing

Responsibilities

• Own tooling scope: coordinate platform rollouts and adoption tracking
• Build adoption dashboards, document how tools work, surface friction to owners
• Document workflows, improve intake processes, SOPs, and escalation paths
• Coordinate internal stakeholders between marketing teams and MarTech platform owners
• Facilitate experiments to measure impact and gather learnings
• Assess readiness of new platform capabilities and advise on gaps before rollout
• Gather structured feedback from marketing teams and surface insights to product teams

Skills

Cross-functional coordination

Data-driven decision making

Dashboard analytics

SQL basics

Strong communication

Marketing technology

Retention marketing platforms

Tools

Braze

Salesforce

CDPs

Attribution tools

Job description

DoorDash’s MarTech Operations team seeks a Senior Associate in Martech Operations focused on Creative Automation to own the retention marketing end-to-end process and the platforms used to deliver campaigns. You bridge marketing needs with internal tools, define workflows, and surface friction for resolution.

You will coordinate platform rollouts, build adoption dashboards, document tooling, and partner with product and engineering to raise operational readiness and impact.