Creative Automation & MarTech Operations Lead

DoorDash, Inc.; San Francisco (CA); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off

Sick leave

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash, Inc. is seeking a Senior Associate in MarTech Operations focused on Creative Automation to lead end-to-end Retention Marketing tooling. You’ll coordinate platform rollouts, track adoption, and document workflows while partnering with Marketing and MarTech platform owners to improve processes.

You will analyze data to surface insights and drive experiments that show value. The role emphasizes strong communication, operational readiness, and collaboration in a high-growth tech

Qualifications

• 3+ years in marketing technology, product operations, marketing operations, or similar operational role at a tech company.
• Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, attribution tools, or similar).
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned.
• Comfort working with data to track adoption and surface insights; experience with dashboards or basic SQL a plus.
• Strong written and verbal communication – translate technical platform changes for marketing practitioners.
• Detail-oriented with a high bar for operational readiness; you notice what's missing before others do.
• Experience at a high-growth technology company preferred.

Responsibilities

• Coordinate platform rollouts and internal launches for personalization and creative automation.
• Build adoption tracking dashboards and surface insights on usage and error rates.
• Document workflows and optimize intake processes to reduce manual effort and improve turnaround times.
• Act as the coordination point between marketing teams and MarTech platform owners.
• Facilitate experiments to measure business impact of new tools and workflows.
• Assess readiness of new platform capabilities and advise on gaps before rollout.
• Gather structured feedback from marketing teams and elevate insights to product teams.

Skills

Marketing tech experience

Retention marketing platforms

Cross-functional coordination

Data-driven

Dashboards

SQL basics

Strong communication

Operational readiness

High-growth tech experience

Tools

Braze

Salesforce

CDPs

Attribution tools

Job description

DoorDash, Inc. is seeking a Senior Associate in MarTech Operations focused on Creative Automation to lead end-to-end Retention Marketing tooling. You’ll coordinate platform rollouts, track adoption, and document workflows while partnering with Marketing and MarTech platform owners to improve processes.

You will analyze data to surface insights and drive experiments that show value. The role emphasizes strong communication, operational readiness, and collaboration in a high-growth tech