Lifecycle CRM Strategist – Retention Marketing

DoorDash USA; Austin (TX); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Job summary

DoorDash USA is seeking a Senior Associate for Consumer Retention Marketing to own end-to-end CRM programs across multiple channels. You’ll design, launch, and optimize campaigns that drive engagement and long-term value within our Core Marketplace.

You will work with strategy, analytics, and creative teams to align lifecycle initiatives with business goals. The role emphasizes cross-functional collaboration, data-informed decision making, and strong execution from planning to reporting.

Qualifications

• 4+ years experience in CRM or email marketing.
• Deep familiarity with ESPs/marketing automation platforms.
• Analytical mindset with strong attention to detail.
• Strong writer and communicator.
• Basic knowledge of SQL, HTML and data visualization tools.

Responsibilities

• Create CRM campaign strategy across the customer lifecycle for automations and ad hoc communications.
• Build, QA, launch, and optimize retention campaigns across email, push, in-app messaging, and other channels.
• Collaborate with Integrated Marketing to define channel mix and audience targeting.

Skills

CRM

Email marketing

Analytics

SQL basics

Strong writing

Education

Bachelor's degree

Tools

Marketing automation platforms

Job description

DoorDash USA is seeking a Senior Associate for Consumer Retention Marketing to own end-to-end CRM programs across multiple channels. You’ll design, launch, and optimize campaigns that drive engagement and long-term value within our Core Marketplace.

You will work with strategy, analytics, and creative teams to align lifecycle initiatives with business goals. The role emphasizes cross-functional collaboration, data-informed decision making, and strong execution from planning to reporting.