Senior Martech Ops - Creative Automation for Retention

DoorDash, Inc.; New York (NY); On-site; USD 83,000 - 122,000; Full time

Job summary

DoorDash is seeking a Senior Associate in Martech Operations focused on Creative Automation in the United States. You will own end-to-end retention marketing tooling, manage platform rollouts, adoption metrics, and document workflows to improve speed and quality of campaigns.

You will coordinate with internal marketing teams and platform owners, lead experiments to measure impact, and ensure readiness for new capabilities.

Qualifications

• 3+ years of experience in marketing technology, product operations, marketing operations, or a similar operational role at a tech company.
• Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, attribution tools, or similar).
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned.

Responsibilities

• Coordinate platform rollouts and internal launches for personalization and creative automation.
• Build adoption tracking dashboards and surface friction to owners.
• Document workflows, improve intake processes and SOPs to reduce manual effort.
• Act as a coordination point between marketing teams and MarTech platform owners.
• Facilitate experiments to measure business impact and collect learnings.

Skills

MarTech

Operations

Cross-functional coordination

SQL basics

Communication

Tools

Braze

Salesforce

CDPs

Attribution tools

Job description

DoorDash is seeking a Senior Associate in Martech Operations focused on Creative Automation in the United States. You will own end-to-end retention marketing tooling, manage platform rollouts, adoption metrics, and document workflows to improve speed and quality of campaigns.

You will coordinate with internal marketing teams and platform owners, lead experiments to measure impact, and ensure readiness for new capabilities.