Senior Martech Ops: Creative Automation & Retention

DoorDash, Inc.; Sunnyvale (CA); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and sick leave

Medical, dental, and vision benefits

Job summary

DoorDash, Inc. is seeking a Senior Associate in MarTech Operations focused on Creative Automation in Sunnyvale, CA.

You will own the end-to-end Retention Marketing tooling, collaborating with marketing teams to implement, track adoption, and optimize platform usage across campaigns and creative processes. You will coordinate platform rollouts, build adoption dashboards, document how tools work, and surface friction to owners.

Qualifications

• 3+ years of experience in marketing technology, product operations, marketing operations, program management, or similar operational role at a tech company.
• Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, attribution tools, or similar).
• Demonstrated ability to coordinate cross-functional projects, defining milestones and managing dependencies.
• Comfort working with data to track adoption and surface insights; dashboards or SQL a plus.
• Strong written and verbal communication – translate technical changes for marketing practitioners.
• Detail-oriented with a high bar for operational readiness and scalable execution.

Responsibilities

• Platform Rollout & Internal Launch Support: coordinate rollouts, readiness briefs, training and docs.
• Adoption, Measurement & Insights: track usage, build adoption dashboards, surface insights.
• Process Design & Workflow Optimization: document workflows, reduce friction, improve intake and escalation.
• Internal Stakeholder Coordination: act as liaison between marketing teams and platform owners.
• Experimentation & Impact Measurement: run experiments, collect results and recommendations.
• Operational Readiness Assessment: ensure readiness, identify gaps in QA and docs.
• Feedback Loop & Insights Surfacing: collect feedback and synthesize prioritized insights for product teams.

Skills

MarTech

Retention platforms

Cross-functional coordination

Dashboards

Communication

Data analysis

Job description

DoorDash, Inc. is seeking a Senior Associate in MarTech Operations focused on Creative Automation in Sunnyvale, CA.

You will own the end-to-end Retention Marketing tooling, collaborating with marketing teams to implement, track adoption, and optimize platform usage across campaigns and creative processes. You will coordinate platform rollouts, build adoption dashboards, document how tools work, and surface friction to owners.