Senior Creative Automation & MarTech Ops Lead

DoorDash, Inc.; Los Angeles (CA); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off

Job summary

DoorDash, Inc. is seeking a Senior Associate in Martech Operations focused on Creative Automation to own the end-to-end retention marketing tooling, platform adoption, and internal training for marketing teams.

You will coordinate rollouts, measure adoption with dashboards, optimize workflows, and surface insights to product teams, contributing to scalable operational excellence and impact.

Qualifications

• 3+ years of experience in marketing technology or marketing operations.
• Expertise with Retention Marketing platforms (Braze, Salesforce, CDPs, attribution tools).
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned.
• Comfort working with data to track adoption; experience with dashboards or basic SQL a plus.
• Strong written and verbal communication – able to translate technical platform changes into plain language for marketers.

Responsibilities

• Platform Rollout & Internal Launch Support: coordinate rollout steps, build readiness checklists, and ensure training and docs are in place.
• Adoption, Measurement & Insights: track usage metrics and build dashboards showing adoption, error, and efficiency signals.
• Process Design & Workflow Optimization: document workflows, reduce manual effort, improve turnaround times, and standardize processes.
• Internal Stakeholder Coordination: act as liaison between marketing teams and MarTech owners, manage tool requests and questions.
• Experimentation & Impact Measurement: run experiments, collect results, and propose enhancements.
• Operational Readiness Assessment: evaluate readiness of new capabilities and advise on gaps before rollout.
• Feedback Loop & Insights Surfacing: synthesize feedback and surface prioritized insights to product teams.

Skills

MarTech

Cross-functional

Dashboards

SQL

Communication

Tools

Braze

Salesforce

CDP

Attribution tools

Job description

DoorDash, Inc. is seeking a Senior Associate in Martech Operations focused on Creative Automation to own the end-to-end retention marketing tooling, platform adoption, and internal training for marketing teams.

You will coordinate rollouts, measure adoption with dashboards, optimize workflows, and surface insights to product teams, contributing to scalable operational excellence and impact.