Senior Martech Ops: Creative Automation for Retention

DoorDash, Inc.; Chicago (IL); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off & paid sick leave

Job summary

DoorDash, Inc. is seeking a Senior Associate in Martech Operations focused on Creative Automation to own end-to-end retention marketing tooling. You will coordinate platform rollouts, track adoption, and build documentation while surfacing friction for resolution.

You will partner with marketing and platform owners to ensure ready-to-use capabilities and measurable impact. You will drive adoption, create dashboards, and quantify efficiency signals, translating technical changes into actionable

Qualifications

• 3+ years in marketing technology or a similar operational role at a tech company.
• Experience with Retention Marketing platforms such as Braze, Salesforce, or CDPs.
• Ability to coordinate cross-functional projects and manage dependencies.
• Comfort working with data to track adoption and surface insights; dashboards and basic SQL helpful.
• Strong written and verbal communication skills; translate platform changes for marketers.
• Detail-oriented with a high bar for operational readiness.
• Experience at a high-growth technology company is preferred.
• Nice to have: experience writing internal documentation or adoption playbooks.
• Basic SQL knowledge for querying adoption or usage data.

Responsibilities

• Platform rollout & internal launch support for personalization tools.
• Adoption, measurement & insights using dashboards and metrics.
• Process design & workflow optimization to reduce manual effort.
• Internal stakeholder coordination between marketing teams and MarTech owners.
• Experimentation & impact measurement; document learnings and improvements.
• Operational readiness assessment before broader rollout; identify gaps.

Skills

Marketing operations

Braze

Salesforce

CDPs

Cross-functional coordination

SQL (basic)

Dashboards

Communication

Attention to detail

High-growth environment

Documentation

Tools

SQL

Job description

DoorDash, Inc. is seeking a Senior Associate in Martech Operations focused on Creative Automation to own end-to-end retention marketing tooling. You will coordinate platform rollouts, track adoption, and build documentation while surfacing friction for resolution.

You will partner with marketing and platform owners to ensure ready-to-use capabilities and measurable impact. You will drive adoption, create dashboards, and quantify efficiency signals, translating technical changes into actionable