Senior Martech Ops: Creative Automation & Retention

DoorDash, Inc.; Austin (TX); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

Equity grants

401(k) with employer match

Comprehensive benefits package

Job summary

DoorDash is seeking a Senior Associate in Martech Operations focused on Creative Automation. You’ll own the retention marketing end-to-end process, working with internal tools for creative creation, audience building, and data-driven messaging across channels.

You’ll coordinate platform rollouts, track adoption, document how tools work, and surface friction to owners, enabling fast, high-quality campaigns while improving workflows and operational readiness.

Qualifications

• 3+ years in marketing technology, product operations, marketing operations, or similar.
• Experience with retention marketing platforms (Braze, Salesforce, CDPs, attribution tools).
• Ability to coordinate cross-functional projects and align stakeholders.

Responsibilities

• Platform Rollout & Internal Launch Support: coordinate rollout steps, checklists, briefs, training and docs.
• Adoption, Measurement & Insights: track usage, build adoption dashboards, surface lagging adoption.
• Process Design & Workflow Optimization: document workflows, reduce manual effort, define SOPs.
• Internal Stakeholder Coordination: act as liaison between marketing teams and platform owners.
• Experimentation & Impact Measurement: run experiments, document learnings, propose enhancements.
• Operational Readiness Assessment: flag gaps, advise on readiness for rollout.
• Feedback Loop & Insights Surfacing: collect and prioritize feedback for MarTech products.

Skills

Retention marketing platforms

Cross-functional coordination

Data-driven insights

Dashboard / analytics

Verbal & written communication

Operational readiness

High-growth environment

SQL (basic)

Tools

SQL

Job description

DoorDash is seeking a Senior Associate in Martech Operations focused on Creative Automation. You’ll own the retention marketing end-to-end process, working with internal tools for creative creation, audience building, and data-driven messaging across channels.

You’ll coordinate platform rollouts, track adoption, document how tools work, and surface friction to owners, enabling fast, high-quality campaigns while improving workflows and operational readiness.