Creative Automation Lead - MarTech Operations & Retention

DoorDash USA; San Francisco (CA); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) matching

Parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off & sick leave

Medical, dental, vision benefits

11 paid holidays

Job summary

DoorDash is seeking a Senior Associate in Creative Automation within Marketing Technology Operations. You will own tooling scope, coordinate platform rollouts, build adoption tracking, and document tool usage for internal marketing teams.

This role emphasizes fast execution, structured thinking, and strong collaboration with platform owners and marketers. You will manage experimentation, measure impact, and surface friction to owners, while driving operational readiness and scalable processes

Qualifications

• 3+ years in marketing technology or marketing operations at a tech company.
• Expertise with retention marketing platforms (Braze, Salesforce, CDPs, attribution tools).
• Demonstrated ability to coordinate cross-functional projects and manage dependencies.
• Comfort with data to track adoption; dashboards or SQL a plus.
• Strong written and verbal communication; detail-oriented with emphasis on operational readiness.

Responsibilities

• Platform rollout and internal launch support with readiness, briefs, training and documentation.
• Adoption measurement through dashboards; surface adoption, error, and efficiency signals.
• Design and optimize workflows; improve intake, SOPs, and escalation paths.
• Coordinate with internal marketing teams and MarTech platform owners.
• Facilitate experiments to measure business impact and document learnings.
• Assess readiness of new platform capabilities; advise on gaps and QA.

Skills

Coordination

Data analysis

Dashboards

SQL basics

Communication

Tools

Braze

Salesforce

CDPs

Attribution tools

Job description

DoorDash is seeking a Senior Associate in Creative Automation within Marketing Technology Operations. You will own tooling scope, coordinate platform rollouts, build adoption tracking, and document tool usage for internal marketing teams.

This role emphasizes fast execution, structured thinking, and strong collaboration with platform owners and marketers. You will manage experimentation, measure impact, and surface friction to owners, while driving operational readiness and scalable processes