Senior Lifecycle CRM Strategist - Retention

DoorDash USA; United States; Remote; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

PTO and paid sick leave

Job summary

DoorDash USA is seeking an experienced Senior Associate for Consumer Retention Marketing to lead CRM programs across the customer lifecycle, with end-to-end ownership from planning to reporting. You’ll craft multi-channel campaigns, optimize them, and collaborate with strategy, brand, and analytics to drive growth and retention for core business on DoorDash.

The role emphasizes data-driven decision making, cross-functional alignment, and the ability to turn big-picture lifecycle ideas into

Qualifications

• 4+ years experience in CRM or email marketing.
• Familiar with ESPs/marketing automation platforms.
• Analytical mindset with strong attention to detail.
• Strong writer and communicator.
• Basic knowledge of SQL, HTML and data visualization (Tableau/Periscope).
• Knowledge of email best practices including targeting and segmentation, A/B testing, analytics.
• Extremely organized, dependable, self-motivated and able to multi-task.

Responsibilities

• Own end-to-end CRM campaign execution from strategy to reporting.
• Plan audiences, QA, launch, and optimize campaigns across email, push, in-app messaging, and other channels.
• Collaborate with strategy, operations, brand, product, and analytics teams.
• Manage CRM reporting dashboards and monitor trends.
• Stay current on email, push and SMS best practices and share learnings with the team.

Skills

CRM marketing

Email marketing

ESP platforms

SQL basics

HTML basics

Data viz

Strong writer

Education

Bachelor’s degree or equivalent

Tools

Tableau

Periscope

Job description

DoorDash USA is seeking an experienced Senior Associate for Consumer Retention Marketing to lead CRM programs across the customer lifecycle, with end-to-end ownership from planning to reporting. You’ll craft multi-channel campaigns, optimize them, and collaborate with strategy, brand, and analytics to drive growth and retention for core business on DoorDash.

The role emphasizes data-driven decision making, cross-functional alignment, and the ability to turn big-picture lifecycle ideas into