Senior Marketing Operations Leader (AI-Driven SaaS)

Diligent; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits

Job summary

Diligent, the AI-powered GRC SaaS leader, seeks a Senior Marketing Operations Manager to design, scale, and optimize a major portfolio of marketing operations processes, systems, and programs.

This senior IC will work across Demand Gen, Field Marketing, Product Marketing, Sales, and internal data teams to strengthen planning, routing, measurement, and optimization while balancing short-term priorities with long-term system health.

Qualifications

• 10+ years in Marketing Operations or related B2B SaaS roles.
• Deep expertise with marketing automation platforms and Salesforce.
• Experience designing scalable lifecycle, routing, scoring, and automation workflows across systems.
• Proven ability to lead cross-functional initiatives across Marketing, Sales, and IT.
• Strong understanding of funnel metrics, data governance, and handoffs between marketing and sales.
• Experience creating durable operating standards, docs, QA processes, and governance practices.
• Strong analytical skills with Excel and BI tools; able to translate data into actions.
• Excellent stakeholder management, communication, and decision-making in large enterprises.

Responsibilities

• Own roadmap and continuous improvement of a major Marketing Operations portfolio.
• Lead scalable lifecycle, routing, scoring, campaign, enrichment, data-governance solutions.
• Drive cross-functional initiatives from problem definition through rollout and optimization.
• Collaborate with Demand Gen, Field Marketing, and Product Marketing to improve campaign design and follow-up motions.
• Coordinate with Sales Ops and internal data teams to resolve multi-system dependencies.
• Establish reusable standards, QA practices, and governance models to reduce technical debt.
• Identify tooling, automation, and AI opportunities to increase capacity and quality.
• Provide senior technical and operational guidance without direct people management.

Skills

Marketing Operations

Marketing Automation

Sales Operations

CRM (Salesforce)

Cross-functional leadership

Tools

Salesforce

BI Tools

Excel

Job description

Diligent, the AI-powered GRC SaaS leader, seeks a Senior Marketing Operations Manager to design, scale, and optimize a major portfolio of marketing operations processes, systems, and programs.

This senior IC will work across Demand Gen, Field Marketing, Product Marketing, Sales, and internal data teams to strengthen planning, routing, measurement, and optimization while balancing short-term priorities with long-term system health.