Marketing Operations Architect & Automation Lead

Diligent; New York (NY); Hybrid; USD 134,000 - 165,000; Full time

Benefits offered by this job

Flexible work environment

Global days of service

Comprehensive health benefits

Generous time off policy

Wellness programs

Job summary

Diligent, the AI leader in governance, risk and compliance, seeks a Senior Manager of Marketing Operations in New York to own marketing systems, governance, and automation for scalable GTM workflows.

You will partner with Marketing, Sales, Web, and Data teams to reduce manual work, improve data quality, and drive AI-enabled processes. This role emphasizes governance, documentation, and cross-functional impact.

Qualifications

• 7+ years in Marketing Operations, Marketing Systems, Revenue Operations, GTM Ops, or related function.
• Hands-on Marketo experience, governance, admin standards, and scalable process design.
• Strong knowledge of Salesforce and GTM system data flows.
• Proven ability to document and improve governance, processes, and scalability.
• Experience with GTM automation and AI-enabled workflows.

Responsibilities

• Own governance, documentation, and health for core marketing systems like Marketo.
• Identify and reduce technical debt across marketing-owned systems and processes.
• Build a roadmap for Marketing Ops systems and automation improvements.
• Establish operating standards for requests, ownership, and change management.
• Collaborate with Marketing, Sales, Sales Ops, Web, and data teams on shared GTM workflows.
• Triage issues, identify root causes, and coordinate resolutions.
• Translate manual processes into automated, scalable requirements.
• Create enablement materials to guide marketers and internal operators.

Skills

Marketing Operations

Marketing Automation

Data Quality

Workflow Design

Cross-functional Collaboration

Tools

Marketo

Salesforce

Glean/Clay/ZoomInfo

Job description

Diligent, the AI leader in governance, risk and compliance, seeks a Senior Manager of Marketing Operations in New York to own marketing systems, governance, and automation for scalable GTM workflows.

You will partner with Marketing, Sales, Web, and Data teams to reduce manual work, improve data quality, and drive AI-enabled processes. This role emphasizes governance, documentation, and cross-functional impact.