Senior Marketing Ops Leader: Automation & Systems

Diligent Corporation; New York, Washington (NY, District of Columbia); Hybrid; USD 134,000 - 165,000; Full time

Benefits offered by this job

Flexible work model

Job summary

Diligent Corporation is seeking a Senior Manager, Marketing Operations to own systems, governance, and automation for scalable GTM workflows. The role collaborates across Marketing, Sales, Web, and data teams to reduce manual work and enable AI-enabled processes.

With 7+ years in Marketing Operations and hands-on Marketo and Salesforce experience, you will drive a roadmap, establish standards, and deliver measurable improvements in speed, quality, and operational capacity.

Qualifications

• 7+ years of experience in Marketing Operations, Marketing Systems, Revenue Operations, or GTM Ops.
• Hands-on experience with Marketo including governance, admin standards, and scalable process design.
• Strong working knowledge of Salesforce and GTM systems, data flows, and integrations.
• Proven ability to improve governance, documentation, workflows, data quality and scalability.
• Experience with GTM automation or enrichment tools such as the listed platforms.
• Experience using automation/AI tools to improve workflows, QA, and throughput.
• Ability to translate ambiguous business needs into clear requirements and specs.
• Strong written communication and cross-functional collaboration skills.

Responsibilities

• Own governance, documentation, and operational health for core marketing systems (Marketo and adjacent GTM tools).
• Identify and reduce technical debt across marketing-owned systems, integrations, and workflows.
• Build and manage a systems and automation roadmap to improve speed, quality, and capacity.
• Establish operating standards for marketing systems and workflow requests, including ownership and change management.
• Collaborate with Marketing, Sales, Sales Ops, Web, and data teams to define ownership and handoffs for GTM workflows.
• Triagesystem and workflow issues, identifies root causes, coordinates resolution with owners.
• Identify high-friction manual workflows to automate or AI-augment, with clear ownership and risks.
• Create enablement materials and documentation to help marketers and partners use systems correctly.
• Support adoption of AI-assisted workflows with measurable improvements.

Skills

Marketing Ops

Marketo

Salesforce

GTM Automation

AI tooling

Documentation

Cross-functional

Tools

Marketo

Salesforce

Glean

Clay

ZoomInfo

Common Room

Workato

Qualified

6sense

Job description

Diligent Corporation is seeking a Senior Manager, Marketing Operations to own systems, governance, and automation for scalable GTM workflows. The role collaborates across Marketing, Sales, Web, and data teams to reduce manual work and enable AI-enabled processes.

With 7+ years in Marketing Operations and hands-on Marketo and Salesforce experience, you will drive a roadmap, establish standards, and deliver measurable improvements in speed, quality, and operational capacity.