Senior Manager, Technical Implementation & Value Realization

PackageX, Inc.; United States; Hybrid; USD 135,000 - 150,000; Full time

Benefits offered by this job

Equity grant

Hybrid work flexibility

Job summary

PackageX, Inc. seeks a Senior Manager, Technical Implementation & Value Realization to lead complex enterprise customer implementations, drive adoption, capture measurable value, and help customers operationalize the PackageX platform.

This senior, customer-facing role sits at the intersection of technical implementation, enterprise program management, customer operations, value realization, and strategic account execution.

Qualifications

• Experience leading complex enterprise implementations across cross-functional teams.
• Proven ability to translate customer requirements into executable plans.
• Strong customer-facing communication, project management, and follow-through.
• Experience with enterprise SaaS, logistics, supply chain, or workflow automation.

Responsibilities

• Convert closed-won commitments into structured implementation plans.
• Manage multiple enterprise client implementations concurrently.
• Lead implementation calls and drive go-live, adoption, risk, and value milestones.
• Identify blockers early and elevate clearly.
• Partner with technical teams to deliver customer workflows successfully.
• Translate customer needs into clear internal action plans.
• Capture measurable value, ROI, and customer evidence.
• Build implementation playbooks and improve post-sales execution.
• Strengthen alignment across Sales, Product, Engineering, AI, and Customer teams.
• Serve as a senior customer-facing partner to executive stakeholders.

Skills

Enterprise implementation

Technical implementation

Technical program management

Solutions consulting

Value realization

Strategic account management

Enterprise customer success

Tools

WMS

TMS

ERP

NetSuite

AS400

SAP

Oracle

Manhattan

Blue Yonder

Job description

PackageX, Inc. seeks a Senior Manager, Technical Implementation & Value Realization to lead complex enterprise customer implementations, drive adoption, capture measurable value, and help customers operationalize the PackageX platform.

This senior, customer-facing role sits at the intersection of technical implementation, enterprise program management, customer operations, value realization, and strategic account execution.