Senior Enterprise Implementation & Value Realization Lead

PackageX, Inc.; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

PackageX is seeking an experienced Enterprise Implementation and Customer Success lead to drive complex deployments for our Logistics Execution Platform. You will own end-to-end onboarding, go-live execution, and ROI evidence across multiple enterprise customers.

You will translate signed commitments into actionable implementation plans, monitor adoption and risk, and partner with customers to realize long-term value while collaborating with product and services teams.

Qualifications

• 6-10 years in technical implementation or customer success.
• Experience with enterprise SaaS, logistics, and integrations.

Responsibilities

• Lead enterprise customer implementations and drive value realization.
• Own the bridge between signed commitment and long-term account health.
• Convert closed-won commitments into structured implementation plans.
• Manage multiple enterprise implementations and capture ROI evidence.

Skills

Technical implementation

Customer success

Enterprise SaaS

Logistics integrations

Job description

PackageX is seeking an experienced Enterprise Implementation and Customer Success lead to drive complex deployments for our Logistics Execution Platform. You will own end-to-end onboarding, go-live execution, and ROI evidence across multiple enterprise customers.

You will translate signed commitments into actionable implementation plans, monitor adoption and risk, and partner with customers to realize long-term value while collaborating with product and services teams.