Senior Manager, Special Programs & Grants

Equus Workforce Solutions; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Equus Workforce Solutions is seeking a senior program operations leader to oversee the service delivery system for national and local workforce initiatives. You will guide staff, ensure program compliance, and manage resources to deliver high-quality outcomes for job seekers and employers.

The role requires strong leadership, budget oversight, and the ability to collaborate with partners to optimize performance and student engagement while maintaining confidentiality and regulatory compliance.

Qualifications

• Undergraduate degree required.
• Graduate degree preferred.
• Five (5) years of supervisory experience required.
• Three (3) years of supervisory experience strongly preferred.
• Valid driver’s license and proof of insurance with good driving record.

Responsibilities

• Oversees the day-to-day operations and activities of special programs/grants/contracts.
• Accountable for meeting and exceeding contracted performance measures for applicable special programs/grants/contracts and works with allotted budget to serve customers and meet expenditure benchmarks as appropriate.
• Identifies training and technical assistance needs for staff and provides and/or facilitates the provision of necessary tools/resources to accomplish goals.
• Advises, mentors, trains, and motivates staff to achieve the applicable goals of the programs/grants/contracts and serves customers with the most appropriate level of service; maintains effective and ongoing communication with all staff and workforce partners.
• Reviews performance information and in collaboration with the management team, develops strategies and action plans to meet workforce system goals.
• Is resourceful and takes initiatives as appropriate to meet the needs of customers (instills respect, professionalism, customer engagement and accountability in staff when dealing with internal and external customers).
• Ensures customer information always remains confidential and maintains the integrity of all records at the career center.
• Handles customer complaints in the most professional manner and according to established guidelines; seeks resolution within acceptable timeframes
• Handles multiple priorities and remains effective under pressure.
• Reviews and approves all applicable financial assistance requests and submits to Fiscal for processing.
• Reviews and approves all customer applications for enrollment into training and/or other allowable activities, when necessary.
• Reviews and approves all program related case exits, ensuring that customers received the appropriate level of service and activities are properly and fully documented.
• Collaborates with all applicable workforce system stakeholders, develops partnerships, and maintains meaningful relationships for the benefit of our customers; may act as a liaison to community organizations.
• As a member of the management team, convenes staff and teams to review the effectiveness of the service delivery system and the efficient use of resources and makes recommendations for improvement; develops a team approach to problem resolution.
• Complies with and enforces all company human resources policies and procedures; evaluates staff and makes recommendation for action.

Skills

Workforce development

Conflict resolution

Customer service

Leadership

Strategic thinking

Interpersonal skills

Management techniques

Communication with stakeholders

Problem solving

Education

Undergraduate degree required

Graduate degree preferred

Tools

Microsoft Word

Microsoft Excel

General IT skills

Job description

Equus Workforce Solutions is seeking a senior program operations leader to oversee the service delivery system for national and local workforce initiatives. You will guide staff, ensure program compliance, and manage resources to deliver high-quality outcomes for job seekers and employers.

The role requires strong leadership, budget oversight, and the ability to collaborate with partners to optimize performance and student engagement while maintaining confidentiality and regulatory compliance.