Manager, Special Programs & Grants

Equus; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Equus Workforce Solutions is seeking a Manager of Special Programs to oversee grants, contracts, and service delivery for NEG, Project GROW, and MSFW initiatives. You will mentor staff, ensure quality customer service, manage budgets, and drive performance improvements across multiple programs.

The role emphasizes leadership, collaboration with workforce partners, and compliance with HR policies while maintaining confidentiality of participant information and delivering equity-driven services.

Qualifications

• Knowledge of workforce development, economic development, and project management.
• Knowledge of effective conflict resolution practices, or individual case management and career counseling.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Prefer work experience in a performance-based environment, public or private, the ability to analyze and interpret information and data and provide relevant feedback for action.
• Strong leadership skills, ability to motivate staff and provide advice to management.
• Strong interpersonal skills (ability to communicate effectively and interact with all stakeholders).
• Ability to develop strategies and solutions.
• Strong knowledge of effective management techniques and practices, including planning, strategy development and implementation, assessment of outcomes and accountability.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Responsibilities

• Oversees the day-to-day operations and activities of special programs/grants/contracts.
• Accountable for meeting and exceeding contracted performance measures for applicable special programs/grants/contracts and works with allotted budget to serve customers and meet expenditure benchmarks as appropriate.
• Identifies training and technical assistance needs for staff and provides and/or facilitates the provision of necessary tools/resources to accomplish goals.
• Advises, mentors, trains, and motivates staff to achieve the applicable goals of the programs/grants/contracts and serves customers with the most appropriate level of service; maintains effective and ongoing communication with all staff and workforce partners.
• Reviews performance information and in collaboration with the management team, develops strategies and action plans to meet workforce system goals.
• Is resourceful and takes initiatives as appropriate to meet the needs of customers (instills respect, professionalism, customer engagement and accountability in staff when dealing with internal and external customers).
• Ensures customer information always remains confidential and maintains the integrity of all records at the career center.
• Handles customer complaints in the most professional manner and according to established guidelines; seeks resolution within acceptable timeframes
• Handles multiple priorities and remains effective under pressure.
• Reviews and approves all applicable financial assistance requests and submits to Fiscal for processing.
• Reviews and approves all customer applications for enrollment into training and/or other allowable activities, when necessary.
• Reviews and approves all program related case exits, ensuring that customers received the appropriate level of service and activities are properly and fully documented.
• Collaborates with all applicable workforce system stakeholders, develops partnerships, and maintains meaningful relationships for the benefit of our customers; may act as a liaison to community organizations.
• As a member of the management team, convenes staff and teams to review the effectiveness of the service delivery system and the efficient use of resources and makes recommendations for improvement; develops a team approach to problem resolution.
• Complies with and enforces all company human resources policies and procedures; evaluates staff and makes recommendation for action.

Skills

Workforce development

Program management

Leadership

Customer service

Data analysis

Stakeholder management

Communication

Budget oversight

Job description

Equus Workforce Solutions is seeking a Manager of Special Programs to oversee grants, contracts, and service delivery for NEG, Project GROW, and MSFW initiatives. You will mentor staff, ensure quality customer service, manage budgets, and drive performance improvements across multiple programs.

The role emphasizes leadership, collaboration with workforce partners, and compliance with HR policies while maintaining confidentiality of participant information and delivering equity-driven services.