Career Center Operations Leader

Equus Workforce Solutions; Garland (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Equus Workforce Solutions is seeking a program operations leader to oversee project activities and ensure contractual compliance. You will review, report on, and implement programs while driving performance improvements and staff supervision where needed.

Responsibilities include coordinating training, facilitating partner meetings, and maintaining SOPs to support successful delivery across welfare and workforce programs.

Qualifications

• Related Bachelor's Degree from an accredited college or university or equivalent experience.
• Experience organizing, planning and developing program operations at a supervisory level.
• Demonstrated customer service skills Excellent leadership, interpersonal and human resource management skills.

Responsibilities

• Overseeing the project's programmatic activities and operations.
• Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues.
• Analyzes processes and procedures to optimize performance.
• Defines and sets operational goals.
• Prioritizes assignments and adjusts or adapts service delivery as needed. May supervise staff.
• Understand all technical aspects of the operational units.
• Maintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs.
• Maximize performance and productivity.
• Direct/delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as needed.
• Facilitate meetings with partners to promote full, frequent communication
• Coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively
• Participate in development and maintenance of standard operating procedures - Other duties as assigned

Skills

Customer service

Leadership

Interpersonal skills

HR management

Education

Bachelor’s degree or equivalent

Job description

Equus Workforce Solutions is seeking a program operations leader to oversee project activities and ensure contractual compliance. You will review, report on, and implement programs while driving performance improvements and staff supervision where needed.

Responsibilities include coordinating training, facilitating partner meetings, and maintaining SOPs to support successful delivery across welfare and workforce programs.