Senior Manager, SMB Account Growth & Retention

Rippling (Netherlands); New York (NY); On-site; USD 138,000 - 230,000; Full time

Job summary

Rippling is seeking a pragmatic, high-velocity Account Management leader to run the SMB Core Accounts team. You will oversee three front-line Managers of Account Management, owning retention and expansion targets across their books and ensuring high-volume efficiency with strategic renewals and cross-sell motions.

You will manage accounts typically representing 30-70k in current spend, balancing operational scale with revenue-generating initiatives and partnering across departments to maximize

Qualifications

• 4+ years leading managers in SMB/high-volume SaaS.
• 7+ years in Account Management, Customer Success, or Sales with quota ownership.
• Proven ability to hit retention and expansion goals via data-driven coaching.
• Experience with Salesforce and using dashboards for pipeline health.

Responsibilities

• Build and scale an Account Management org delivering retention and expansion targets.
• Lead 3 front-line managers with cadence and performance reviews.
• Design scalable engagement playbooks for ~130 accounts each.
• Own segment forecast, pipeline, renewals, and executive rollups.
• Collaborate with Implementation, Product, Sales, and Deal Desk to reduce friction.

Skills

People management

Account Management

Sales / CS / Renewal

Data-driven

Cross-functional collaboration

Executive presence

Tools

Salesforce

Gong

Dashboards

Job description

Rippling is seeking a pragmatic, high-velocity Account Management leader to run the SMB Core Accounts team. You will oversee three front-line Managers of Account Management, owning retention and expansion targets across their books and ensuring high-volume efficiency with strategic renewals and cross-sell motions.

You will manage accounts typically representing 30-70k in current spend, balancing operational scale with revenue-generating initiatives and partnering across departments to maximize