Senior Manager, SMB Account Management - High-Velocity

Rippling; Chicago (IL); On-site; USD 132,000 - 230,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling is seeking a Senior Manager, Account Management (SMB - Core) to lead a high-velocity team driving retention and expansion in SMB core accounts. You will manage three front-line managers and own revenue targets across ~130 accounts.

You will balance scalable, data-driven processes with hands-on leadership, partnering with Implementation, Product, Sales, and Deal Desk to maximize customer lifetime value.

Qualifications

• 1+ year managing managers at Senior Manager/Director level.
• 7+ years in Account Management / Customer Success / Sales with 4+ years revenue ownership.
• Proven retention and expansion track record in SMB/high-velocity SaaS.
• Proficient at using data (Salesforce, dashboards, Gong) to inspect pipeline health.
• Strong executive presence with cross-functional escalation experience.
• Bias for action and continuous improvement in workflows.
• Nice to have: multi-product SaaS cross-sell in HRIS/Payroll/HCM.

Responsibilities

• Build and scale an Account Management organization that consistently exceeds retention, net retention, and expansion targets across the SMB Core segment.
• Directly lead, coach, and develop 3 front‑line managers—setting cadence, driving performance, and building bench strength.
• Design and execute high‑velocity, scalable engagement playbooks for ~130 accounts per AM.
• Own segment forecast, pipeline, renewal reviews, and executive roll‑ups.
• Forecast renewals 3–6 months out to identify churn risks and position renewals as expansions.
• Step in as executive sponsor on high‑risk renewals and key negotiations.
• Refine segment KPIs and implement data‑driven improvements.
• Partner with Implementation, Product, Sales, SOS, and Deal Desk to reduce friction and maximize CLV.

Skills

People management

Account management

SaaS sales

Data driven

Cross-functional collaboration

Executive presence

Tools

Salesforce

Gong

Dashboards

Job description

Rippling is seeking a Senior Manager, Account Management (SMB - Core) to lead a high-velocity team driving retention and expansion in SMB core accounts. You will manage three front-line managers and own revenue targets across ~130 accounts.

You will balance scalable, data-driven processes with hands-on leadership, partnering with Implementation, Product, Sales, and Deal Desk to maximize customer lifetime value.