Director, SMB Account Management — Remote Growth Leader

Rippling; New York (NY); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Rippling is seeking a pragmatic Director of Account Management (SMB Channel) to lead and develop our remote US-based SMB AM team. You will coach Account Managers, define lifecycle events, and drive growth, margin, and retention across channel customers.

You will staff, set goals, and manage KPIs while collaborating with leadership to execute a go-to-market strategy and ensure long-term success.

Qualifications

• Minimum 5 years scaling and managing a client-facing sales or account management team.
• Proven track record of meeting and exceeding quotas.
• Experience with new product sales and upgrades; license expansion not required.
• Strong leadership and people management skills.
• Excellent analytical abilities and data-driven decision making.
• Outstanding communication and relationship-building across diverse stakeholders.
• Hands-on leader capable of driving multiple projects.
• Highly organized, self-motivated and detail-oriented.
• High integrity with a long-term growth mindset.
• Courage to challenge the status quo when needed.

Responsibilities

• Build strong account management teams that meet and exceed quota.
• Define and manage lifecycle events for SMB customers across verticals and track outcomes.
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting.
• Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities.
• Create, monitor, and manage key performance metrics.
• Find innovative and creative ways to improve and increase performance.
• Implement best practices to support consistent and consultative sales and client success processes.
• Develop and refine an effective go-to-market strategy as we expand.
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done.

Skills

Leadership

Account management

Sales management

Analytics

Communication

Hiring & training

Strategic thinking

Collaboration

Process improvement

Team coaching

Job description

Rippling is seeking a pragmatic Director of Account Management (SMB Channel) to lead and develop our remote US-based SMB AM team. You will coach Account Managers, define lifecycle events, and drive growth, margin, and retention across channel customers.

You will staff, set goals, and manage KPIs while collaborating with leadership to execute a go-to-market strategy and ensure long-term success.