Director, SMB Channel Account Management & Growth

Tech Sales Jobs; Chicago (IL); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Equity

Health benefits

Hybrid work model

Job summary

Rippling is seeking a pragmatic, growth-minded Director of Account Management to lead our remote US-based SMB AM team. You will coach and develop SMB Account Managers, staff and lead teams to hit growth, margin, and retention targets, and define key lifecycle events for customers across channel segments.

This role emphasizes hands-on leadership, hiring, training, goal setting, and a go-to-market strategy as we expand.

Qualifications

• 5+ years experience scaling and managing a client-facing sales or account management team.
• Proven top-performing account manager or sales executive.
• Track record of meeting quotas via new product sales and upgrades.
• Proven leadership and people-management skills.
• Strong numbers and analytical abilities.
• Excellent communication and relationship-building with diverse groups.
• Hands-on, quick learner, highly organized and detail-oriented.
• High integrity and long-term thinking; willing to challenge the status quo.

Responsibilities

• Build and lead SMB AM teams to meet and exceed quota.
• Define and manage customer lifecycle events for SMB across verticals.
• Provide leadership, hiring, training, and pace setting for the team.
• Develop goals and quotas to expand revenue opportunities.
• Create, monitor, and manage key performance metrics.
• Find innovative ways to improve performance.
• Implement best practices to support consultative sales and client success.
• Develop and refine a go-to-market strategy as we expand.
• Collaborate with leadership to execute initiatives and drive results.

Skills

Leadership

Sales management

Quota attainment

Analytical skills

Communication

Job description

Rippling is seeking a pragmatic, growth-minded Director of Account Management to lead our remote US-based SMB AM team. You will coach and develop SMB Account Managers, staff and lead teams to hit growth, margin, and retention targets, and define key lifecycle events for customers across channel segments.

This role emphasizes hands-on leadership, hiring, training, goal setting, and a go-to-market strategy as we expand.