Senior Manager, SMB Accounts - Retention & Growth

Rippling; San Francisco (CA); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling is seeking a pragmatic, high-velocity Account Management leader to run our SMB Core Accounts team. You will manage three front-line Managers of Account Management and own the retention and expansion targets across their books, typically 30-70k spend per account.

In this role, you will balance high-volume operational efficiency with strategic revenue motions across renewals, cross-sell and upsell. The role is hybrid, based in San Francisco, New York, or Chicago, with in-office

Qualifications

• 1+ year managing managers with 4+ years in leadership and people management.
• 7+ years in Account Management, Customer Success, or Sales with quota ownership.
• Proven track record in SMB, high-volume, or fast SaaS environments.

Responsibilities

• Build and scale an Account Management org that exceeds retention and expansion targets.
• Directly lead 3 front-line managers and set operational cadence and coaching.
• Design scalable engagement playbooks for ~130 accounts per manager.
• Own segment forecast, pipeline, renewal reviews, and executive roll-ups.
• Forecast renewals 3–6 months out to identify churn risks early and optimize expansions.
• Engage as executive sponsor on high-risk renewals and complex negotiations.
• Refine segment KPIs and drive data-driven improvements.
• Partner with Implementation, Product, Sales, SOS, and Deal Desk to reduce friction.

Skills

People management

SaaS sales

Data-driven decisions

Executive presence

Cross-functional collaboration

Forecasting

Tools

Salesforce

Gong

Dashboards

Job description

Rippling is seeking a pragmatic, high-velocity Account Management leader to run our SMB Core Accounts team. You will manage three front-line Managers of Account Management and own the retention and expansion targets across their books, typically 30-70k spend per account.

In this role, you will balance high-volume operational efficiency with strategic revenue motions across renewals, cross-sell and upsell. The role is hybrid, based in San Francisco, New York, or Chicago, with in-office