Senior Manager of GTM Customer Recruiting

MongoDB Inc.; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

MongoDB Inc. seeks a Senior Manager, GTM Customer Recruiting to lead our customer-facing recruiting team across North America and EMEA.

You will guide direct recruiters and regional leaders, partnering with senior executives to shape talent delivery for Customer Success, Solutions Consulting, Professional Services, and Technical Services. This role emphasizes strategic workforce planning, data-driven hiring, and the ability to align recruitment with business goals while driving operational rigor

Qualifications

• 10+ years of progressive talent acquisition/recruiting experience.
• 4+ years leading recruiting teams within high-growth technology organizations.
• Experience developing senior ICs and managers through coaching and career development.
• Ability to drive operational change and influence cross-regional stakeholders.
• Experience supporting recruiting for customer-facing and GTM functions across multiple business units.
• Trusted advisor to SVP and C-suite executives with data-driven storytelling.

Responsibilities

• Lead a high-performing regional team of recruiters in North America with regional leadership in EMEA.
• Provide coaching to recruiters, solve complex problems, and present data-backed recommendations.
• Drive pipeline health, operational consistency, and high execution standards across GTM units.
• Partner with SVP and C-suite leaders to align recruitment strategy with business priorities.
• Synthesize market trends and talent pipelines into executive summaries and hiring strategies.
• Collaborate with regional talent leaders to maintain global visibility and a unified narrative.
• Own workforce planning, capacity modeling, and delivery projections in alignment with business strategy and finance.

Job description

• We are seeking a Senior Manager, GTM Customer Recruiting to lead our customer-facing recruiting team across North America and EMEA
• In this role, you will lead direct recruiters and regional team leaders, serve as a trusted talent advisor to senior executives, and ensure high-execution talent delivery across Customer Success, Solutions Consulting, Professional Services, and Technical Services
• You will balance immediate hiring delivery with long-term talent strategy, build capability across your team, and partner with global stakeholders to deliver an integrated, global narrative for customer recruiting
• Team Leadership and Operational Excellence:
• Lead a high-performing regional team of recruiters in North America while providing leadership through a regional team leader in EMEA
• Build an environment of high accountability and ownership, coaching recruiters to solve complex problems, develop independent judgment, and present data-backed recommendations
• Drive operational consistency, pipeline health, and high execution standards across all supported technical and customer-facing business units
• Executive Partnership and Global Alignment:
• Serve as the primary talent consultant to SVP and C-suite leaders across Customer Success, Solutions Consulting, Professional Services, and Technical Services
• Synthesize recruitment metrics, market trends, and talent pipelines into clear executive summaries and actionable hiring strategies
• Partner with regional talent leaders in APAC to maintain comprehensive global visibility and present a unified recruiting narrative to global executive stakeholders
• Strategic Talent Advisory and GTM Integration:
• Transition recruiting from a transactional service model into a strategic talent partnership that elevates overall quality of hire and long-term organizational design
• Collaborate closely with GTM recruiting peers to share capacity, balance resources across sales and customer functions, and eliminate single points of failure
• Own workforce planning, capacity modeling, and delivery projections in close alignment with business strategy and finance partners

This role requires a commercially minded leader who operates with strategic vision and operational rigor10+ years of progressive talent acquisition/recruiting experience, including 4+ years leading recruiting teams within high-growth technology organizationsDemonstrated success developing senior ICs and managers through coaching, performance management, talent reviews, and career development, with a focus on building strong teams and future leadersDemonstrated capability to drive operational change, navigate organizational ambiguity, and influence cross-regional stakeholders without direct reporting authorityProven experience supporting and leading recruiting for customer-facing and GTM functions, with the ability to translate business strategy and organizational needs into effective talent strategies across Customer Success, Solutions Consulting, Professional Services, and/or Technical ServicesTrusted advisor to SVP and C-suite executives, skilled at driving strategic alignment using data-driven insights and clear, structured communication