Senior Manager, Network Development

Richemont Iberia SL; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Cartier North America is seeking a Senior Manager, Network Development to lead end-to-end retail development projects across North America, from initial brief through boutique opening. You will act as the central orchestrator across multiple functions to ensure strategic alignment, governance, and successful execution of new openings, relocations, and expansions.

The role requires coordinating with Retail Performance, Real Estate, SDP, Retail Operations, HR, Product, Marketing, Finance and HQ to

Qualifications

• Experience leading end-to-end retail development projects.
• Ability to coordinate cross-functional teams and manage complex programs.
• Strong governance, planning and stakeholder management capabilities.

Responsibilities

• Lead boutique project briefs, business cases, and validation through HQ.</br>Coordinate 360 boutique openings, relocations and expansions across North America.
• Establish governance, ownership, and RACI models for project lifecycles.
• Drive readiness from 18 months pre-opening to post-opening stabilization and launch.
• Develop tools, dashboards, and reporting standards to monitor progress and risks.

Skills

Leadership

Project management

Stakeholder mgmt

Governance

Risk management

Budgeting

Cross-functional

Job description

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities

The Senior Manager, Network Development is responsible for leading the end-to-end coordination of retail development projects from initial business brief through boutique opening on a specific regional scope.

Acting as the central orchestrator across multiple functions, the role ensures strategic alignment, governance, operational readiness, and successful execution of new boutique openings, relocations, renovations and expansions.

The position serves as the key connector between Retail Performance, Real Estate, SDP, Retail Operations, HR, Client, Product, Marketing, Finance, and HQ stakeholders to translate business objectives into executable plans and deliver exceptional boutique openings across North America.

Key Responsibilities

1. Lead Brief Phase Development & Project Definition

• Coordinate the development of boutique project brief and business cases for new boutiques, relocations and expansions.
• Consolidate inputs from Commercial, Finance, SDP, Real Estate, Product, and Regional stakeholders.
• Develop and maintain sales forecasts, boutique ambition, organizational assumptions, and strategic rationale.
• Facilitate project validation and governance reviews with Regional and HQ partners.
• Ensure alignment between commercial objectives, operational requirements, and project investment decisions.
• Support APS launch and transition from concept approval into project execution.

2. Orchestrate 360 Boutique Openings

• Lead cross-functional taskforces for boutique openings, expansions, and relocations.
• Establish and manage integrated project plans covering all workstreams, including:
  • Retail Operations
  • HR & Recruitment
  • Product & Assortment
  • Client Development
  • Marketing & Communications
  • Training & Learning
  • IT & Security
  • Facilities & Services
• Ensure timely delivery of milestones, dependencies, and critical path activities.
• Drive risk identification, mitigation plans, and escalation where necessary.
• Maintain executive visibility and governance throughout project execution.

3. Governance, Planning & Stakeholder Management

• Establish project governance frameworks and meeting cadences.
• Facilitate decision-making among cross-functional and international stakeholders.
• Prepare executive-level updates, steering committees, and ExCo presentations.
• Define ownership, responsibilities, and RACI models throughout project lifecycles.
• Build strong partnerships across Regional, HQ, and Richemont functions to ensure project success.

4. Operational Readiness & Boutique Launch

• Lead readiness assessments from 18 months pre-opening through launch and post-opening stabilization.
• Coordinate recruitment, training, client strategy, operational readiness, assortment planning, and boutique activation.
• Ensure all functions are aligned to opening objectives and timelines.
• Drive lessons learned and continuous improvement following openings.
• Orchestrate the post-opening phase, including continuous improvement based on the learnings of the development and operations on site after the opening.

5. Project Management Excellence

• Develop and maintain project management tools, dashboards, critical paths, and reporting standards.
• Track progress, risks, budget impacts, and key decisions across all projects.