Senior Manager, Mid‑Market Account Growth

Rippling; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Benefits package

Competitive salary

Job summary

Rippling is looking for a Senior Manager, Account Management (Mid-Market) to lead our Mid-Market PEO and HR Services teams. You will coach and develop Managers of Account Management and own their outcomes, focusing on retention and expansion as core motions.

You will guide cross-functional collaboration with Support, Implementation, TAMs, Sales, Product, and Deal Desk to accelerate revenue growth and improve renewal performance.

Qualifications

• 7+ years in Account Management, Customer Success, or Sales with 4+ years owning revenue.
• Experience managing managers (Senior Manager/Director level or equivalent).
• Strong analytical skills with data-driven decision making (CRM, dashboards).
• Proven ability to coach and promote managers and teams.
• Executive presence and ability to coordinate cross-functionally.

Responsibilities

• Build and lead Mid-Market Account Management teams to achieve retention and expansion goals.
• Coach front-line managers: hiring, training, and performance management.
• Develop a Mid-Market PEO/HRS roadmap and drive revenue growth.
• Own the segment forecast, pipeline, renewals, and renewal events.
• Collaborate with Support, Implementation, TAMs, Sales, Product, and Deal Desk.
• Step in on high-risk renewals and executive escalations.

Skills

People management

Account Management

Sales leadership

Analytical skills

Coaching

Executive presence

Strategic thinking

Tools

Salesforce

Gong

Dashboards

Job description

Rippling is looking for a Senior Manager, Account Management (Mid-Market) to lead our Mid-Market PEO and HR Services teams. You will coach and develop Managers of Account Management and own their outcomes, focusing on retention and expansion as core motions.

You will guide cross-functional collaboration with Support, Implementation, TAMs, Sales, Product, and Deal Desk to accelerate revenue growth and improve renewal performance.