Senior Manager, Growth & Retention - Mid‑Market Accounts

Rippling; San Francisco (CA); On-site; USD 230,000 - 260,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling is seeking a pragmatic Account Management leader to run the Mid-Market PEO and HR Services team. You will coach and develop managers, own retention and expansion, and drive the roll-up number for the segment.

You will forecast renewals, manage high-risk accounts, and partner with Support, TAMs, Sales, and Product to accelerate revenue. This is a senior leadership role with an emphasis on data-driven decisions and team development.

Qualifications

• Minimum 1 year managing managers, as a Senior Manager, Director, or equivalent with 4+ years management experience.
• 7+ years in Account Management, Customer Success, or Sales, including 4+ years owning a revenue number.
• A track record of hitting a retention and expansion target through other leaders.
• Proven ability to coach and develop managers, including performance management, hiring, and promotions.
• Strong analytical skills. You use the numbers (Salesforce, Gong, dashboards) to make decisions and coach.
• Executive presence, and the judgement to know when to pull in Support, TAMs, Product, or leadership.
• The courage to challenge the status quo.

Responsibilities

• Build account management teams that consistently meet and exceed their retention and expansion goals.
• Lead, coach, and develop front-line managers. That includes hiring, training, and setting the pace.
• Develop a roadmap to drive continued success across Mid-Market PEO and HR Services segments.
• Own the roll-up number for the segment and set clear goals to accelerate revenue.
• Run the operating rhythm: forecast, pipeline and renewal reviews and 1:1s.
• Forecast renewals six+ months out to catch churn risk early and treat each renewal as a selling event.
• Manage key customer lifecycle moments and track outcomes.
• Step in on high-risk renewals and executive-level escalations.
• Set key performance metrics, track them, and raise performance.
• Partner with Support, Implementation, TAMs, Sales, Product, and Deal Desk to get things done.

Skills

Coaching

Analytics

Executive presence

Forecasting

Cross-functional collaboration

Tools

Salesforce

Gong

Dashboards

Job description

Rippling is seeking a pragmatic Account Management leader to run the Mid-Market PEO and HR Services team. You will coach and develop managers, own retention and expansion, and drive the roll-up number for the segment.

You will forecast renewals, manage high-risk accounts, and partner with Support, TAMs, Sales, and Product to accelerate revenue. This is a senior leadership role with an emphasis on data-driven decisions and team development.