Mid-Market Account Management Lead

Rippling; New York (NY); Hybrid; USD 195,000 - 265,000; Full time

Job summary

Rippling, based in New York, is seeking a Manager of Mid-Market Account Management (Partner Referred Business). You will lead a hybrid US-based team of account managers, coaching for quota attainment and growth while collaborating with leadership to promote internal advancement.

The role emphasizes hands-on management, process discipline, and customer excellence. You will guide hiring, training, and performance pacing, delivering scalable practices and strong customer outcomes across a

Qualifications

• 3+ years scaling and leading a client-facing sales or account management team.
• Proven track record of meeting team quotas through new product sales and upgrades.
• Strong interpersonal skills with diverse internal and external stakeholders.

Responsibilities

• Lead a hybrid US-based Mid-Market account management team to meet monthly goals.
• Coach, hire, train, and set pace for a high-performance group.
• Set targeted goals to help team members grow and advance.
• Identify creative ways to boost performance and engagement.
• Implement scalable best practices in customer engagements.
• Ensure consistent consultative sales and client success processes.
• Directly handle and resolve customer escalations.
• Collaborate with leadership to drive company initiatives.

Skills

Team management

Quota attainment

Top-performing AM

Communication

Hands-on

Organization

Integrity

Challenge status quo

Job description

Rippling, based in New York, is seeking a Manager of Mid-Market Account Management (Partner Referred Business). You will lead a hybrid US-based team of account managers, coaching for quota attainment and growth while collaborating with leadership to promote internal advancement.

The role emphasizes hands-on management, process discipline, and customer excellence. You will guide hiring, training, and performance pacing, delivering scalable practices and strong customer outcomes across a