Senior Manager, Last Mile Operations: Lead Teams & Growth

RXO Inc.; Ontario (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Pension with company match

Company holidays

Paid time off

Job summary

RXO Inc. in the United States seeks a Senior Manager, Last Mile Operations to lead home delivery services for multiple clients and field operations. You will supervise front-line management, hire and develop staff, and build strong carrier relationships to meet service levels.

You’ll oversee P&L, work with the national sales team to uncover growth opportunities, and ensure ongoing customer satisfaction. A proven leadership track in operations and a proficiency with Microsoft Office are preferred.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).

Responsibilities

• Ensure compliance with specified contract metrics.
• Maintain high standards for all operational activities.
• Hire, train, develop and appraise staff effectively; develop a contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers who are operating up to 7 days per week in multiple regional locations.
• Build relationships with customers to ensure continuous operating improvements.
• Oversee P&L.
• Work with national sales team to facilitate new avenues of growth.

Skills

Leadership

Collaboration

Staff supervision

Coaching

Influencing

Analytical thinking

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office (PowerPoint & Project)

Job description

RXO Inc. in the United States seeks a Senior Manager, Last Mile Operations to lead home delivery services for multiple clients and field operations. You will supervise front-line management, hire and develop staff, and build strong carrier relationships to meet service levels.

You’ll oversee P&L, work with the national sales team to uncover growth opportunities, and ensure ongoing customer satisfaction. A proven leadership track in operations and a proficiency with Microsoft Office are preferred.