Senior Last Mile Operations Leader

RXO; Salem (VA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Paid time off and holidays

401(k) matching

Health benefits

Job summary

RXO in Salem, VA is seeking a Senior Manager, Last Mile Operations to lead home delivery services for multiple clients and oversee field operations. You will build strong relationships with external customers, location managers and operators while driving customer satisfaction and operational excellence.

The role requires overseeing contract drivers across multiple regional locations, ensuring adherence to contract metrics, managing P&L, and partnering with the national sales team to identify

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).

Responsibilities

• Ensure compliance with contract metrics.
• Maintain high standards for all operational activities.
• Hire, train, develop and appraise staff effectively; develop a contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers who are operating up to 7 days per week in multiple regional locations.
• Build relationships with customers to ensure continuous operating improvements.
• Oversee P&L.
• Work with national sales team to facilitate new avenues of growth.

Skills

Operations experience

Leadership

Contract management

Customer relations

Education

Bachelor's degree

Military experience (related)

Tools

Microsoft Office

PowerPoint

Project

Job description

RXO in Salem, VA is seeking a Senior Manager, Last Mile Operations to lead home delivery services for multiple clients and oversee field operations. You will build strong relationships with external customers, location managers and operators while driving customer satisfaction and operational excellence.

The role requires overseeing contract drivers across multiple regional locations, ensuring adherence to contract metrics, managing P&L, and partnering with the national sales team to identify